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FAQ / POLICIES

  • 1. How long is processing, shipping, and handling?"
    There is a possibility of process/shipping time to be extended due to COVID or holidays. USPS and UPS are experiencing unprecedented delays due to current nationwide circumstances. We cannot guarantee USPS and UPS package delivery transit times at this moment. We apologize for the inconvenience.
  • 2. When will my tracking number start to update?
    After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at info@hemmingsbeauty.com
  • 3. Can I make changes to my order?
    To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
  • 4. May I make an exchange or refund?
    We have a no return / no refund policy on all our Hemmings Beauty products, which means after item(s) purchased are received, you will not be able to return it, exchange it or receive a refund. Hemmings Beauty Hair Units are all made per order, as such, we DO NOT ACCEPT any exchanges, refunds or order cancellations. In addition, Federal law does not permit the return human hair products that have been used or handled in any way. We adhere to these strict policies with respect to hygiene concerns and federal law. Hemmings Beauty encourages customers to carefully review their orders before submission. Damages and issues We inspect and take pictures of our products before we ship to you to ensure that you are not receiving damaged items in keeping with our no refund/ no return policy. You can always contact us for any additional questions at info@hemmingsbeauty.com
  • 5. Lost/missing package
    Once a package has been passed onto the carrier and the tracking number associated to the order has been updated, HEMMINGS BEAUTY hands over any and all accountability for shipping, transit and delivery. HEMMINGS BEAUTY does not claim responsibility for lost or missing packages and are not required to issue refunds or replacements on these orders. If your order was marked as “delivered” missing, please check with your neighbors in case the package was delivered to the wrong address by mistake or contact your local post office.

Thank You for ordering with Hemmings Beauty!

 

WE ASK YOU TO KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

 

PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.

NAIL APPLICATION & REMOVAL

CANCELLATION & RETURN POLICY

 

All press-on nail sets and products are in final sale. Due to the nature of the products, returns, or exchanges cannot be accepted. Cancellations are accepted within 24 hours if the order has NOT been prepared for shipment already.

  • 1. How long is processing, shipping, and handling?"
    There is a possibility of process/shipping time to be extended due to COVID or holidays. USPS and UPS are experiencing unprecedented delays due to current nationwide circumstances. We cannot guarantee USPS and UPS package delivery transit times at this moment. We apologize for the inconvenience.
  • 2. When will my tracking number start to update?
    After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at info@hemmingsbeauty.com
  • 3. Can I make changes to my order?
    To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
  • 4. May I make an exchange or refund?
    We have a no return / no refund policy on all our Hemmings Beauty products, which means after item(s) purchased are received, you will not be able to return it, exchange it or receive a refund. Hemmings Beauty Hair Units are all made per order, as such, we DO NOT ACCEPT any exchanges, refunds or order cancellations. In addition, Federal law does not permit the return human hair products that have been used or handled in any way. We adhere to these strict policies with respect to hygiene concerns and federal law. Hemmings Beauty encourages customers to carefully review their orders before submission. Damages and issues We inspect and take pictures of our products before we ship to you to ensure that you are not receiving damaged items in keeping with our no refund/ no return policy. You can always contact us for any additional questions at info@hemmingsbeauty.com
  • 5. Lost/missing package
    Once a package has been passed onto the carrier and the tracking number associated to the order has been updated, HEMMINGS BEAUTY hands over any and all accountability for shipping, transit and delivery. HEMMINGS BEAUTY does not claim responsibility for lost or missing packages and are not required to issue refunds or replacements on these orders. If your order was marked as “delivered” missing, please check with your neighbors in case the package was delivered to the wrong address by mistake or contact your local post office.
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